The new Samsung Galaxy S20 comes with great camera capabilities. However, what doesn’t seem to be so great is the build of the glass that covers it. Over the past two months, a number of users have complained that the camera glass is too brittle and shatters for no apparent reason.
There are numerous reports on Reddit, Twitter, and Samsung Community referring to the same issue. For some users, the crack looks like a thin line. For others, it looks way more severe, like someone punched a hole through the glass.
— Khyle Lambert (@KhyleLambert) March 7, 2020
It appears that the circumstances under which the glass broke also differ between users. A few of them say that it happened while the phone was in their pocket. One user claims the crack appeared while setting up his wireless charger. What all of them have in common is that they hadn’t been rough to their phones or dropped them. However, it looks like this damage doesn’t fall under warranty, despite users’ claims that it just happened on its own. This kind of damage is seen as “cosmetic damage” and it’s not covered by warranty. The cheapest option is to take it to Samsung’s official repair center and pay $100 if you’re a Samsung Premium Care member, Sam Mobile writes. And for those who are not Premium Care members, the repair costs $400.
I’m honestly surprised by the number of people who have reported the same issue. And it’s a pretty unusual one. Users believe that it’s some kind of a design flaw, and I guess that’s a logical explanation. But, Samsung hasn’t acknowledged it anywhere yet nor is there an official statement regarding the issue. We’ll keep you posted if Samsung issues an official statement on this problem. And in the meantime, let us know if you’ve experienced this, too. [via PetaPixel; image credits: TGspot.co.il/Wikimedia Commons]
